Delete your account.
You can delete your Unanimous Charging account yourself, from inside the app. If you have already uninstalled it, ask us. This page says exactly what deleting erases, what we keep, and what it costs you.
If you still have the app
- 1. Open the app and go to Account.
- 2. Tap Delete account.
- 3. Read what it tells you about your wallet balance, type DELETE, and tap Delete my account.
It happens immediately. There is no queue and nothing to wait for, and it cannot be undone.
If you have uninstalled the app
Email [email protected] or call +2348080020207 and say you want your account deleted. Tell us the phone number the account uses.
We confirm the account is yours before anything is deleted — we cannot take somebody else’s word for it — and then delete it. To be confirmed — how we verify a request, how we carry it out, and how long we take.
If you would rather not wait: install the app again and sign in. Signing in needs nothing but your phone number and the code we send to it, and deleting from inside the app happens while you watch.
What deleting your account erases.
Your phone number, your name and your email address
Your number is overwritten in place with a value that identifies nobody, and your name and email address are cleared. The account row itself is not deleted, because the payment and charging records below are attached to it and deleting it would take them with it. What is left is a row with no number, no name and no address on it, marked deleted.
Every phone you registered for notifications
The notification token stored for each install is deleted outright, so nothing we send reaches your phone again.
Every saved card
The saved card is deleted and we ask Paystack to deactivate its authorisation, so it cannot be charged again. We never held your card number — only the brand, the last four digits, the bank and Paystack’s token for it. If Paystack refuses or cannot be reached we record which card it was, so a credential that stayed live is findable rather than lost; the card is gone from our side either way.
Your sign-in
Every sign-in token on the account is revoked and the account is marked inactive, so the app cannot sign in again and cannot renew a session it already holds.
One thing we cannot erase for you
Paystack take the card payments, and we identify you to them with an identifier built from your phone number so that a saved card keeps working. Deleting your account deactivates your card authorisations there. It does not delete Paystack’s own customer record, and we have no way to make them forget the number. Everything above is what we do on our side.
Money in your wallet comes back to you first.
You cannot delete your account while there is money in your wallet. The app shows you the balance and how to get it back: withdraw it to a bank account in your name, or, if withdrawing is not available to you, ask us to refund it. Once it has been paid out or refunded, you can delete the account.
A withdrawal still on its way, or a refund we are still working on, holds the deletion until it is finished. If money reaches the wallet in the moment between that check and the close, it is not taken either: we keep it on record and our team refunds it to you.
If your wallet had a bank account for transfers, we mark it closed. That stops a later transfer being credited to a wallet you can no longer reach — it does not withdraw the account number from the bank. So do not send money to it after deleting: it will be recorded as unmatched for us to trace, and there is no path that returns it to you.
Every withdrawal and refund is written into your wallet ledger, so there is a permanent record of where your money went and when.
One honest caveat. The account is erased first and the wallet is closed after, so if the close cannot complete at that moment — a charge or a card payment that started seconds earlier is the realistic case — your account is still deleted and the wallet is left for us to resolve by hand. That case raises an alert with us. Other ways the close can fail, such as our billing service being briefly unreachable, are written to our logs for us to find rather than alerted on. Either way it means we will not claim the wallet was closed at the instant the account went; the account is gone and the wallet is handled separately.
What we keep, and why.
Deleting your account does not erase the record of money taken and energy delivered. That record is what tax, accounting and payment-dispute rules require us to hold, so we keep it — separated from you rather than deleted.
Your charging history
Each session: which charger, when it started and stopped, the energy delivered and what it cost.
Your payment records
What you paid, when, and how much, top-ups included. Afterwards we clear the derived customer identifier that held your phone number, and the raw processor responses that repeated it, out of these records — the amounts, the dates and the references stay. Like the wallet close, that clearing runs once your deletion is already confirmed, so if part of it fails we log which column still holds the digits rather than tell you it finished.
Your wallet ledger
Every entry that moved money into or out of the wallet, including any withdrawal or refund of what was left. The ledger only ever has entries added to it — nothing deletes from it, by design.
We also keep an internal record of changes made to accounts, so that a suspension or a removed card can be read back later. Your phone number, name and email address are taken out of it when you delete your account, and the IP address and app version each change came from are removed outright; what is left says which field changed, by whom and when, without the phone number, name or email address it held.
These stay attached to the account row your identity was erased from, so they no longer carry your name or your phone number — a past charge still reconciles, but it no longer says who you are. How long we hold them: To be confirmed — the retention period, which Nigerian tax and accounting rules set.
When we will not delete it yet.
Two things hold a deletion routinely, both temporary, and the app tells you which one it is:
- A charge is running or starting. Stop the charge, then delete. Deleting mid-charge would strand energy nobody can be billed for.
- A card top-up has not finished settling. Wait for it to land, then delete.
Anything else is a problem on our side, and the app says only that the account cannot be deleted just yet. Try again in a few minutes; if it keeps refusing, call us.
Coming back afterwards.
You can sign up again with the same phone number whenever you like. It is a new account: no charging history, no wallet balance and no saved cards. Nothing from the deleted account is reconnected to it, and we cannot reconnect it on request either.
What we collect while you do have an account is in our privacy policy.